Order not shippedUpdated 4 days ago

We ensure that our customers can receive their order as soon as possible.

However, if the order has not been shipped, there may be several explanations for this:

- Pre-order: if one or more items in your order are in pre-order, it will be shipped when all the products are available in stock.

- Late delivery of one or more items to our warehouses. In this case, an email is sent by our customer service to inform of the delay and a new shipping date.

- Postponement of the commercial release of an article. In this case, an email is sent by our customer service to inform of a new shipping date.

- Overload of activity and demand over certain periods (Christmas, Sales, etc.)

- Seasonal peaks in freight transport. (Christmas, Sales, etc.)

For any inquiries related to a shipping delay, please send an email to [[email protected]] from the address used when placing your order, specifying your order number in the subject line.