Delivery information.
The delivery times displayed on the site are provided for information only by the carrier and run from the day your order is dispatched by us. These delivery times may vary depending on the country of destination and seasonal peaks in the transport o
As soon as an order has been dispatched, an automatic e-mail with the tracking number is sent to the e-mail address used during the purchase. If there is a problem with the delivery of your order, and if the tracking information is not sufficient, do
For accounting and logistical reasons, it is unfortunately impossible to ship the different items of the same order separately (with the exception of posters). Similarly, when an order combines available items and pre-order items, it will be shipped
For any relay pickup change request, please contact our customer service by e-mail at the following address [email protected] with the following information:. - Your order number. - The name and address of the desired relay point. NOTE : The relay p
To request a change of delivery address, please send an email to [[email protected]] from the address you used when placing your order, specifying your order number in the subject line.
We ensure that our customers can receive their order as soon as possible. However, if the order has not been shipped, there may be several explanations for this:. - Pre-order: if one or more items in your order are in pre-order, it will be shipped wh
If you receive an incomplete, incorrect or damaged order, please send an email to [[email protected]] from the address used when placing your order, specifying your order number in the subject line.