Order Information.
A confirmation e-mail is automatically sent for any finalized order. This confirmation is sent to the email address used when placing your order, we invite you to carefully check the data provided when placing your order. (surname, first name, postal
Once your order has been validated and paid for, it is no longer possible to add items to it for accounting and logistical reasons. If you wish to group items together, you can request the cancellation of your order and place it all at once. To do so
Most of the items offered on our website are for pre-order. The release dates of the articles are mentioned above the "pre-order" button. We do not offer separate shipment of pre-orders; if your order combines both available and pre-order items, it w
You can cancel your order at any time, as long as it hasn't been shipped. To do so, send an email to [[email protected]] from the address you used when placing your order, including your order number in the subject line.
If you receive a defective item, please email [[email protected]] from the address you used when placing your order, including your order number in the subject line. Attach 3 to 5 photos clearly showing the defect; these may be requested by our cust
To request an exchange, please send an email to [[email protected]] from the address you used when placing your order, specifying your order number in the subject line. Note: Return shipping costs are the customer's responsibility, except in cases o
For any validated and paid order, no additional costs are applied; however, taxes and/or customs clearance fees may be claimed by the transport company in charge of customs clearance, upon delivery of the order. We advise you to find out about the re
We accept the following payments: Shopify Payments, Visa, MasterCard, PayPal. No banking information is stored in our systems. We use HTTPS (Hypertext Transfer Protocol Secure). This Internet communication protocol protects the integrity and confiden
In the event of a merchandise return, the refund will be issued once the package has been received and inspected at our warehouse. The refund may take up to 10 business days after we receive your package. The amount will be automatically refunded to